Orders & Shipping
IMPORTANT DELIVERY INSTRUCTIONS
When you receive your product, please carefully inspect the box/crate and ensure it is undamaged and in good condition prior to signing for and accepting the delivery. If any damage is visible, contact us immediately (within 12 hours) and send through photos.
If collecting from a depot, do not collect your item without speaking to us first.
If your order is delivered to a home driveway, do not move the product from the unload location or dispose of the packaging without first speaking to us.
Once the item is removed from the box or moved from the original delivery location, Outdoor Kitchens R Us accepts no further liability for any damage that may occur during installation or relocation.
Please carefully read the emailed INSTRUCTIONS if applicable. Contact us if you did not receive them: Ph 1300 032 822.
Our products are FRAGILE – transport with care and limit road impacts during pickup or delivery to avoid damage.
Once the product is delivered or collected, we accept no further responsibility for damage caused during installation or moving.
You must inspect your entire order, including any accessories, for order discrepancies within 5 days of delivery. We will not be held responsible for missing or incorrect items reported after this 5-day period.
ORDER CONFIRMATION
As soon as you place your order, you will receive an order confirmation email. This means we have received your order and pre-authorised your credit card. We will then confirm your order and proceed with production.
ORDER SHIPMENT
Once your order is ready for dispatch (production lead time vary), it will ship within 5-10 days business days. You will receive an email notification once your order has left the warehouse.
Feel free to follow up anytime at info@outdoorkitchensrus.com.au.
LIABILITY
Outdoor Kitchens R Us will not be held liable for damage to vehicles, property, or personal injury caused during transport, loading, unloading, or installation of our products. This includes damage caused by third-party transport providers or installation contractors engaged by the customer.